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Customer care is important to us! If you have any questions or concerns please contact us via the form below.

We're always ready to help!



No refunds or returns are accepted, due to the nature of the product for hygienic purposes. If you receive a damaged product, we are happy to replace it.


Do you provide International delivery?

Unfortunately not at the moment, we currently only ship within the UK.


How do I look after Kayéluxe eyelashes?

  • After each use, gently remove the eyelash glue from the lash band

  • Store the eyelashes in the original packaging

What is the best way to apply

Kayéluxe eyelashes?

  • We recommend applying the eyelashes with tweezers, apply in the centre and adjust the lash!

  • Measure the lashes before application

How do I get promotional offers?


Simply subscribe to our mailing list via the subscription box on our homepage and never miss out on a new product release or promotional offer!

How long does delivery take?


Orders are delivered within 1-5 working days. Products that are pre-ordered are dispatched the next working day. 

Kayéluxe is not liable for any delays within delivery times.


What are your delivery options?


We provide standard UK shipping within the UK.

Free shipping is offered on promotional offers so keep an eye out!

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